Privacy Policy
Last updated: March 2026
1. Who We Are
My Custom Windows is a double glazing company based in Merseyside, UK. We supply and install custom windows for residential and commercial properties. In this policy, "we", "us" and "our" refers to My Custom Windows.
If you have any questions about this privacy policy or how we handle your data, please contact us at: info@mycustomwindows.co.uk
2. What Data We Collect
When you request our free pricing guide, we collect:
- Your full name
- Your email address
- The section of the website you used to request the guide
3. How We Use Your Data
We use your data to:
- Send you the pricing guide you requested
- Follow up with relevant information about our products and services
- Respond to any enquiries you make
We will only contact you in accordance with the consent you gave at the time of submitting your details.
4. Legal Basis for Processing
We process your personal data on the basis of your explicit consent, which you provide by ticking the consent checkbox when submitting the form. You can withdraw your consent at any time by contacting us or clicking "unsubscribe" in any email we send you.
5. Data Retention
We will retain your personal data for as long as is necessary to fulfil the purposes described in this policy, or until you request its deletion. If you ask us to delete your data, we will do so within 30 days.
6. Sharing Your Data
We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share your data with trusted service providers who assist us in operating our business (e.g. email delivery services), who are bound by confidentiality obligations.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
- Lodge a complaint with the ICO (Information Commissioner's Office) at ico.org.uk
8. Cookies
This website may use essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies without your consent.
9. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.